Responsible Gaming

Gaming Should Be Entertainment

At Parimatch, we believe that online betting and gaming should be an enjoyable form of entertainment—never a way to earn money or solve financial problems. Betting involves risk, and there's always a possibility of losing money. Play only with funds you can afford to lose, and never gamble as a solution to financial difficulties.

Age Verification

In India, online betting and gaming services are restricted to individuals who are 18 years of age or older, or above the legal age as per local laws in your jurisdiction. Parimatch is committed to preventing underage gambling. By using our platform, you confirm that you meet the legal age requirement in your region.

If you are aware of underage individuals accessing betting services, please report it to us immediately.

Warning Signs of Problem Gambling

If you recognize any of the following signs in yourself or someone you know, it may indicate a gambling problem:

• Spending more time or money on gambling than intended
• Chasing losses—betting more money to recover previous losses
• Hiding gambling activities from family or friends
• Gambling to escape problems, stress, or negative emotions
• Neglecting work, school, or personal relationships due to gambling
• Borrowing money to gamble or pay gambling debts
• Unable to reduce or stop gambling despite wanting to
• Feeling anxious, irritable, or restless when not gambling
• Lying about the extent of gambling activities
• Risk of losing important relationships or opportunities due to gambling

If you recognize any of these signs, please reach out for support immediately.

Self-Help Tools & Responsible Gaming Features

Parimatch provides several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Establish a maximum amount you're willing to lose within a given timeframe
• Reality Checks: Receive reminders about how long you've been playing and how much you've wagered
• Self-Exclusion: Temporarily or permanently block your account to take a break from gambling
• Cooling-Off Periods: Take a mandatory break before re-accessing your account

To access these tools, log into your Parimatch account and visit the Responsible Gaming section in your account settings. If you need assistance, contact our customer support team.

Support Organizations & Helplines

If you or someone you know is struggling with problem gambling, professional help is available. Here are organizations that provide support:

India-Based Support

• All India Gaming Federation (AIGF): Advocacy and information on responsible gaming in India
• AASRA (Association for Social & Spiritual Awakening): 24-hour helpline at +91-22-27546669 for crisis support and mental health assistance
• iCall Suicide and Crisis Helpline: 9152987821 (available 24/7) for emotional and psychological support

International Support Organizations

• GamCare (United Kingdom): www.gamcare.org.uk – Free, confidential support and advice
• GamStop (United Kingdom): www.gamstop.co.uk – National self-exclusion scheme
• Gambling Help Online (Australia): www.gamblinghelponline.org.au – Free professional counseling
• Responsible Gambling Council (Canada): www.responsiblegambling.org – Education and support resources
• National Council on Problem Gambling (United States): www.ncpgambling.org – Information, helpline, and referral services
• Bundeszentrale für gesundheitliche Aufklärung (Germany): Comprehensive information on gambling addiction prevention and treatment

Take Action Today

If you believe you have a gambling problem, please seek help immediately. Problem gambling is a treatable condition, and support is available. You don't have to face this alone.

• Contact one of the support organizations listed above
• Speak with a trusted family member or friend
• Use Parimatch's self-exclusion feature to take a break
• Seek professional counseling or therapy

For more information about our responsible gaming policies, please visit our full terms and conditions or contact our customer support team.